Reset didn’t work?
- Check the announcement
A reset restores quota. A card must be redeemed. A future announcement has not necessarily rolled out.
- Check your account
Use the same account and workspace as your Codex session, and check the offer’s eligible plans.
- Check both windows
Check the five-hour and weekly limits. A full reset changes the weekly reset date.
Redeemed a card, but still blocked?
Confirm that redemption succeeded, then refresh Usage. If it still looks wrong, send the redemption time, client version and a redacted screenshot to OpenAI support.
Contact OpenAI support