Reset didn’t work?

  1. Check the announcement

    A reset restores quota. A card must be redeemed. A future announcement has not necessarily rolled out.

  2. Check your account

    Use the same account and workspace as your Codex session, and check the offer’s eligible plans.

  3. Check both windows

    Check the five-hour and weekly limits. A full reset changes the weekly reset date.

Redeemed a card, but still blocked?

Confirm that redemption succeeded, then refresh Usage. If it still looks wrong, send the redemption time, client version and a redacted screenshot to OpenAI support.

Contact OpenAI support